NaTHNaC email service: Travel vaccine certificate enquiries
Email service for health professionals and travellers
NaTHNaC provides an email enquiry service for health professional and traveller enquiries relating to travel vaccine certificates for yellow fever, polio and Hajj/Umrah.
If you have a question regarding travel vaccine certificates for yellow fever, polio, or Hajj/Umrah, you can contact us by email here.
Please note this service is not for itinerary (trip) specific or clinical queries.
- Travellers needing clinical advice should contact their GP, pharmacist or travel health clinic for guidance ideally 4 - 6 weeks ahead of travel. However, even if time is short, an appointment is still worthwhile.
- Health professionals with clinical queries should use the NaTHNaC health professional telephone advice line.
Important Information
NaTHNaC does not maintain a central record of all yellow fever vaccines given to individuals. We are therefore unable to re-issue yellow fever certificates or provide information on previous vaccination dates/batch numbers. If you need a replacement certificate please see further information about replacement certificates.
We aim to respond to enquiries within three working days.
Further details about this service are available on the Contact Us page or you can email us with a certificate enquiry here.
Explore more
Professional Diploma in Travel Health (online), LSTM
The next Professional Diploma in Travel Health run by the Liverpool School of Tropical Medicine, begins on 22 September 2025
Updated: 18 September 2025Cyclospora travel reminder
Remember – follow good food and water hygiene advice abroad to protect yourself from a parasite called Cyclospora
Updated: 10 September 2025Invasive meningococcal disease reported in Umrah pilgrims in 2025
If you are planning to visit Saudi Arabia for Umrah in 2025, make sure you are vaccinated
Updated: 10 September 2025UKHSA publishes travel-associated infections report
Case numbers of selected travel-associated infections reported in England, Wales and Northern Ireland: January to June 2025
Updated: 28 August 2025NaTHNaC team updates
NaTHNaC is pleased to share a number of important staff announcements
Updated: 22 August 2025Get TravelHealthPro on your site
Integrate features of TravelHealthPro into your own website with our API and widget
Welcome to TravelHealthPro
A short introduction to using the TravelHealthPro website for travellers and health professionals
