NaTHNaC email service: Travel vaccine certificate enquiries
Email service for health professionals and travellers
NaTHNaC provides an email enquiry service for health professional and traveller enquiries relating to travel vaccine certificates for yellow fever, polio and Hajj/Umrah.
If you have a question regarding travel vaccine certificates for yellow fever, polio, or Hajj/Umrah, you can contact us by email here.
Please note this service is not for itinerary (trip) specific or clinical queries.
- Travellers needing clinical advice should contact their GP, pharmacist or travel health clinic for guidance ideally 4 - 6 weeks ahead of travel. However, even if time is short, an appointment is still worthwhile.
- Health professionals with clinical queries should use the NaTHNaC health professional telephone advice line.
Important Information
NaTHNaC does not maintain a central record of all yellow fever vaccines given to individuals. We are therefore unable to re-issue yellow fever certificates or provide information on previous vaccination dates/batch numbers. If you need a replacement certificate please see further information about replacement certificates.
We aim to respond to enquiries within three working days.
Further details about this service are available on the Contact Us page or you can email us with a certificate enquiry here.
Explore more
Marburg virus disease in Ethiopia
On 26 January 2026, the Ministry of Health of Ethiopia declared the end of the Marburg virus disease outbreak
Updated: 05 February 2026ABTA Destinations to Watch report published
ABTA has launched its Destinations to Watch report for 2026
Updated: 03 February 2026Mefloquine shortage
Shortage of 250mg mefloquine (Lariam) antimalarial tablets in the United Kingdom (UK) until the end of March 2026
Updated: 30 January 2026NaTHNaC Telephone Advice Line for health professionals
Additional advice line sessions are planned, starting in January 2026
Updated: 21 January 2026Country Information updates: Japanese encephalitis vaccine recommendations
NaTHNaC has reviewed and updated the Japanese encephalitis (JE) country-specific information and vaccine recommendations
Updated: 19 January 2026
